Purchases Not Appearing

If a purchase was made but it's not showing in RapidMetrics, work through these steps.

Step 1 - Verify the Webhook Was Sent

Click your profile icon (top right) → Logs → Webhooks. It lists every order and contact your platforms sent us, and whether it became a purchase. If the sale is there, click it to see what happened. If it isn't, check your platform's side:

• ClickFunnels v2: Workspace Settings → Webhooks → Delivery History
• ClickFunnels Classic: your funnel's Settings → Webhooks
• Systeme.io: Automation Rules → rule activity log
• GoHighLevel: see GHL Connection Issues

Step 2 - Check the Webhook URL

Go to Funnels, click the Get Script (code) icon on your funnel, and verify the webhook URL matches what's on your platform. If in doubt, copy it again and paste it as is. Never type or shorten it. GoHighLevel funnels have no webhook URL here, because their sales come in through the GoHighLevel connection.

Step 3 - Check for Duplicates

RapidMetrics deduplicates by order ID. Search for the contact's email in Purchases - it may already be there.