ClickFunnels Webhook Troubleshooting

Common ClickFunnels webhook configuration mistakes.

ClickFunnels v2.0

• Missing event types: Webhook must include contact.created, contact.updated, order.created and order.updated.
• Wrong location: Add the webhook in Workspace Settings, not page settings.
• Endpoint inactive: Check that your endpoint is active in Workspace Settings → Webhooks.
• Order from another ClickFunnels funnel: An order from a ClickFunnels funnel that isn't listed under ClickFunnels Public ID(s) on one of your funnels (Funnels → Edit) isn't recorded. It shows as Funnel mismatch under your profile icon → Logs → Webhooks.

ClickFunnels Classic

• Wrong place: Add the webhook in your funnel's Settings → Webhooks as a New Webhook, as the Get Script dialog in RapidMetrics shows.
• $0 test orders: RapidMetrics only records a ClickFunnels Classic purchase that ClickFunnels marks as paid. Test with a small real payment, not a free order.

Both Versions

• Wrong URL: Copy the Webhook URL from your funnel's Get Script dialog in RapidMetrics and paste it as is. Never type or shorten it: newer funnels have a longer, private URL, and a shortened one is refused.