GHL Connection Issues

If GoHighLevel isn't connecting or webhooks aren't arriving, check these common issues.

OAuth Error During Connection

• Make sure you're logged into the correct GHL account before clicking Connect.
• Select a sub-account (location), not the agency account itself.
• Clear cookies and retry if the redirect fails.

Token Expired

Go to Integrations → GoHighLevel → Manage. If Token Status shows Expired (auto-refreshes), the connection has usually stopped working, for example because the app was removed from the sub-account. Click Disconnect, then Connect and pick the same sub-account. We also email the workspace owner when a connection stops working.

Webhooks Not Arriving

1. Click your profile icon (top right) → Logs → Webhooks and look for the sale. Untracked funnel means the order came from a GHL funnel that isn't linked to any RapidMetrics funnel.
2. Check the funnel mapping: Funnels → Edit → GoHighLevel Funnel.
3. Make a test purchase and wait 30 seconds.